When placing an online fence order, please allow 10-12 business days for us to process and package your order. In the case of Complete Fence Packages (full yard orders) that include an ornamental gate, kindly allow up to 21 business days for processing.

At BuyOrnamentalFence.com, we take great care to ensure the safe delivery of your order. All orders are meticulously bundled, shrink-wrapped, secured on a pallet with corner protection, and bubble wrapped as necessary.

To facilitate unloading, we pack orders in bundles that can be easily broken down from pallets. It's important to note that the driver is not responsible for unloading, so please ensure that you have the capability or assistance needed for this task. If you have any queries about the unloading process, feel free to reach out to your salesperson. Our experienced fence professionals will guide you through the process and keep you informed about the shipping status of your order. Typically, most freight companies will contact you to schedule a delivery window since you are responsible for unloading and inspecting the shipment for any potential damage.

BuyOrnamentalFence.com is committed to ensuring that your fence materials reach you in pristine condition. In the unlikely event that any damage occurs during transit, please make a note of it and take pictures of the damages on the truck driver's bill of lading. Immediately contact us so that we can initiate a claim. Any damages or discrepancies with delivered products should be documented on the bill of lading at the time of delivery.

For hardware and smaller items, we will use USPS or UPS for shipping, depending on the package's size. Rest assured that all orders will include tracking information once they have been shipped out.

BuyOrnamentalFence.com would like to clarify that we are not responsible for the quality, cost, correctness, or time frame of product installation. Furthermore, any errors made by customers in their orders, such as selecting the wrong item, size, quantity, or material, are the customer's responsibility.

BuyOrnamentalFence.com accepts returns within 30 days of purchase, subject to a possible 20% restocking fee plus shipping. For a more detailed understanding of our return policy, please review the policy provided on our website.