Shipping Information:

Shipping charges are calculated during the checkout process. We offer options based on the size, weight, and destination address of your order. Please note that heavy and oversized items may require a shipping quote. To ensure you receive the best shipping rates and accurate costs, we collaborate with multiple LTL carriers. For more detailed information, please review our Packaging Policy.

Returns Policy:

BuyOrnamentalFence.com accepts returns on most items we sell within 30 days of receiving the product(s) in their original condition. We’ll credit your account for the item’s cost, minus shipping charges and a 20% restocking fee. Please note that certain items, such as electronics, special orders, and custom items, are not eligible for return. After 30 days, the product’s manufacturer assumes responsibility under their specific warranties. Continue reading for exceptions, conditions, and details.

How to Return Items:

All returns require a Return Merchandise Authorization (RMA) number. You must clearly mark this number on the package or shipping label. To obtain an RMA number, please email us at sales@buyornamentalfence.com or call us at 531-999-3532.

Ship Returns to:

BuyOrnamentalFence.com
Attn: Returns Department
12330 Cary Circle
La Vista, NE 68128

Please ensure that the item(s) are returned in their original packaging, box, or container. Place the original box inside another box to protect it during shipping. You are responsible for ensuring the safe and undamaged return of all items. Items that have been used or installed cannot be returned. If the original packaging or boxes are damaged, place the original box in another box when returning the item(s). Upon receipt of the item(s), we will inspect them to ensure all parts, including installation instructions and other documentation, are returned. Damaged or missing items will result in deductions from your refund. All items must be shipped with a required signature and insurance. Failure to do so may result in no refund if we do not receive the item. Items returned without instruction manuals, original packaging materials, or in an unsellable condition will not be credited.

Refund Amount:

Please note that original shipping charges are non-refundable. We will deduct all original shipping charges from your credit. Additionally, a minimum restocking fee of 20% applies, with higher restocking fees for certain special order items. Items returned without their original box and/or packaging will be subject to an additional handling fee, the amount of which varies by item. Refunds are typically processed within 5 business days of receiving the returned items.

Refused Shipments at Time of Delivery:

In cases where orders are refused at the time of delivery, incurring shipping expenses, there will be no refund of the shipping charge to you. You may also be subject to an additional charge for the shipping fee back to us. If you believe a shipment is unacceptable for any reason, please contact us immediately at 531-999-3532. For damaged merchandise, these shipping charges may be waived if a successful claim can be filed against the shipper with your assistance.

Special Order Items:

Custom or special order items are not eligible for return or refund unless the product is damaged or not built to your specifications. Only products listed as part of our standard product line can be returned.

Non-Returnable Electronics:

Due to the nature of electronics and solar items, we cannot accept returns or offer credits for electronic devices, including light caps, card readers, proximity readers, keypads, intercoms, loop detectors, timers, solar panels, gate operators, batteries, and transformers.

Pricing Errors and Omissions:

While we strive to provide accurate pricing, errors can occur as we expand our product offerings. If you encounter a wrong price on an item you wish to purchase, we will make every effort to honor that price if possible. However, there may be instances where we cannot honor an incorrect price, and we reserve the right to cancel any order.

Item Specifications:

BuyOrnamentalFence.com aims to accurately depict all products on our website. However, please be aware that specifications may change due to manufacturer updates. If you require perfectly accurate and up-to-date specifications, we recommend inquiring about them before placing your order.